Terms & Conditions

The Process

1. Get in touch and tell us what you need help with.
2. Initial consultation (Zoom or phone call) to discuss your project in more detail and ask questions.
3. Home/site visit – if needed we will ask to do a second consultation to see the space, take photos and measurements.
4. Contract & Payment – we will ask you to sign a client agreement and make payment in full, once this has been payed, your session will be confirmed.
5. Work begins! – we will start our research/design ideas or come to deliver a session with you.
6. Completion & Final Payment – once the work has been completed any outstanding invoices will need to be paid. We will also ask you to provide a testimonial and permission to use ‘before’ and ‘after’ photos for publicity.

Quotes

Quotes are valid for 30 days from the date issued. After this, prices are subject to change. Once you have confirmed the quote in writing, a contract will be issued for you to sign electronically.

Client Agreement

This document outlines the work agreed by SOS Interiors and you [the client], the costs involved and our Terms & Conditions. By signing the document you [the client] is agreeing to the work outlined, all of the T&Cs and to make all the payments on time. This can be signed electronically via Adobe Docu Sign (sent to the email address you have supplied), or if preferred the you can print, sign and return a paper version to us at the following address:

Sense of Space Interiors
Node
2nd Floor, 22 Pavement
York
YO1 9UP

Payment Terms

Work	Cost	Pay in full before work starts	Deposit required	Pay remainder on completion
Half Day Decluttering (3 hrs)	£90	Yes
Accountability Decluttering Session (1 hr)	£40	Yes
SOS Support Online (1 hr)	£25	Yes
Interior Design			Yes	Yes
Better for Business			Yes	Yes

Special Offers

Any special offers are for our decluttering services only and applies to any new bookings made and completed before the end date for the discounted rates to be applied. There is no limit to the number of sessions you can book during this period (subject to availability). After the end date prices will revert back to the full rates above.

Making Payments

When we have agreed on a session, we will issue an invoice for payment. Once this payment has been received the session will be booked and confirmed. You will receive an electronic receipt if requested, to your email address provided.

BACS is our preferred method of payment. Bank details are clearly given on all invoices. If you have any issues or are unable to pay by BACS, please contact us to discuss alternative arrangements.

Late Payments

If payments are not made on time, a reminder will be sent to you via email or text. If payments are made any later than the day of the session, an interest rate of 2.5% of the total due will be applied per day after the session has taken place.

Cancellations & Refunds

If you [the client] need to cancel a session we require 48 hours notice. In the first instance we will try to reschedule and your payment will carry over. If we are not able to reschedule, or you have simply changed your mind, you will receive a refund minus a £20 admin fee, within 10 working days.

If you cancel within 24 hours before the booked session due to illness, we will aim to reschedule the appointment. If you do not wish to reschedule we will only be able to return 50% of the payment you’ve made.

If work has already commenced and you decide not to complete the project with us, any payments paid for work done up to that point will not be refunded. If, for example, you have paid upfront for 5 decluttering sessions, and only 1 has been completed, the remaining 4 sessions will be refunded to you within 10 working days.

If SOS Interiors needs to cancel due to illness or exceptional circumstances we will let you know as soon as possible and aim to reschedule at the earliest convenient date. If we are unable to reschedule we will refund the total money you’ve paid for any outstanding sessions, within 10 working days.

If you are an Interior Design or Better for Business client where work has already started and you decide to end our work mid-contract, your deposit will not be refunded and any work completed up to the time of cancellation will be invoiced and need to be payed for.

Cooling-Off Period

You have the right to a 14-day cooling off period, which means you have the right to cancel your session and get your money back if you change your mind within 14 days of payment being made. However, this does not apply if you have booked the session to start within that 14-day period.

Use of Photos & Testimonials

In order to prepare for sessions or projects we may ask you to send us photos or videos of your space (or we may take our own if we are doing a site visit). These will be used to aid the prep or design process only and will not be shared or distributed publicly or to any third parties without your permission. These will be keep in online Cloud storage and may be used in a report, moodboards. Any not used for this purpose will be deleted.

We do, however, love to showcase our transformations and will always ask your permission to take and use ‘before’ and ‘after’ photos on our website, Instagram and publicity. This of course is optional and we will check you are happy with them before they are made public.

After the project has been completed we will contact you for a testimonial.

Confidentiality and Privacy

Any private/personal information given during a session will be treated as strictly confidential, unless a concern for your personal safety comes to light, or of those around you. In that situation we may contact the emergency or social services.

Your personal data (full name, email, phone number, address) is treated as confidential and managed by the terms of our Privacy Policy (available on our website senseofspaceinteriors.co.uk). Any data captured from our website is stored on our email server (EcoHosting) and computers (Apple iCloud). Data captured from our online client questionnaire is stored and encrypted in our JotForm account. We will keep this data for up to 3 years. You have the right to ask for a copy of this information or for it to be deleted.

Any referrals will be checked with you before passing on your contact details to other services.

Insurance

We have full and current public liability and professional indemnity insurance.

Tolerances

We will not tolerate any aggressive behaviour, harassment, shouting, abusive swearing or physical abuse and will result in the immediate termination of the session/project and no refunds will be given. Any serious instances will be reported.

We will not work in any properties where anyone is under the influence of drugs or alcohol.

We don’t work with smokers, or in properties where smokers live or work.

We will not enter any properties with infestations of pests or rodents, damp, dangerous chemicals or that are structurally unsound. We will also not work in properties that are unsanitary.

We don’t usually work with clients who who keep pets in/on the property unless we have agreed special arrangements prior to our visit. Please discuss with us what pets you have before you book.

What We Don’t Do

We currently unable to offer the following services:

• Cleaning
• DIY jobs
• Carrying of precious or fragile items
• Lifting and carrying of heavy items (ie. boxes, furniture)
• Build furniture or DIY
• Removal of waste (with the exception of 2-3 bags to a charity shop)
• Selling of items on behalf of clients
• Purchasing of items on behalf of clients
• Decluttering/organising of digital areas (computer, finances, files, photos)

However we can help research or refer other services to you.

Responsibility and Recommendations

We don’t work alone. If you book our decluttering services you will be required to be present during the session. We are here to support and work with you to achieve your goals, and we’ll do the work together. We may bring another member of our team with us.

We give advice to the best of our ability and experience but it is your responsibility how you act on that advice. For example any decision you make for things to be discarded is your decision and SOS Interiors cannot be held liable for any errors.

We do not make purchases or payments for tradespeople, products or orders on your behalf.

Covid and Illness

If you or anyone in your household has Covid or other infectious illnesses please cancel and reschedule your session before we arrive. If you, or anyone in your household, are vulnerable and would like us to take a Covid test before we come round, please let us know in advance.

Travel

If in-person site visits are over 10 miles from York, there will be an extra charge at 40p per mile for both the outward and return journey. This will be calculated and added onto your invoice before the session.

Hours of work

Our half day decluttering sessions are 3 hours including 25 mins for breaks (this might be taken in one go or 5 x 5mins). You can choose a morning starting between 9-10.30am or an afternoon session starting between 1-2.30pm.

1 hour Accountability sessions can take place anytime between 9.30am – 5.30pm.

We are unable to offer evenings or weekends at the moment.

Online Support Hours can take place any time during 9am – 6pm Monday to Friday and weekends by special arrangement.

Interior Design and Better for Business services are typically between Monday to Friday 9am-6pm.

What to Expect on the Day

• We will text/phone you the day before to check that everything is ok for our session.
• We aim to arrive 5 minutes before the session is due to start. We will let you know if we are running late.
• We will bring our own food and drinks.
• We will ask if we can keep our shoes on or wear our own in-door only shoes to protect your floors from outside dirt.
• Breaks are important for everyone and we will discuss timings for this together (5 mins every 25 mins). As long as the weather is fair, we will take our breaks outside.

Complaints

If for any reason you would like to make a complaint about SOS Interiors services, please get in touch with us in the first instance to talk through the issue and come to an agreement together. If this is not satisfactory you have the right to contact the ISO.

Any Questions?

Please contact us using this online form or email us at hello@senseofspaceinteriors.co.uk